General questions
Q: What is a digital room key in your wallet?
A: A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
Q: How can I tell if I can use a Wallet key?
A: If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
Q: I am not able to add my digital room key to Wallet. What should I do?
Option 1 – Hotel with reception & NO Kiosk
A: Don’t worry, you can always check in at the front desk when you arrive at the hotel. If needed, you can also ask for assistance.
Option 2 – Hotel with reception & Kiosk
A: Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance.
Option 3 – Hotel with staff-less arrival
A: Don’t worry, you can always contact the Hotel Sigma at +1 819-825-8484 or info@hotelsigma.ca for assistance.
Q: Can I use a digital room key and a physical hotel key card at the same time?
A: Yes, you can use both.
Q: What if I have multiple stays at a hotel?
A: If you book multiple rooms on the same date, the Wallet key only activates for the room you are assigned to. If you book a room on multiple dates, a different Wallet key activates for each stay. Each key is only active for your current stay after you complete your online check-in.
Google specific questions
Q: What happens to my digital room key in Google Wallet if I lose my Android phone?
A: If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device.
Q: Which devices support digital room key in Google Wallet?
- Android 9 or higher, with NFC turned on.
- The latest version of Google Wallet app is recommended.
